Support
For help, email luoyi9932@gmail.com.
Common help
- Calculations: Use calculation results as planning support only. Check your travel dates and rule facts; the app does not provide immigration, legal, tax, or financial advice.
- Correcting a stay: Open the stay in your ledger, edit the dates or country entry, then save the correction.
- Deleting data: Delete individual content or use the app's travel-data deletion control. Delete backup files separately from the destination where you saved them.
- App Lock: Enable or disable App Lock in the app's settings. Device-owner authentication must be available on your device to unlock the app when the lock is enabled.
- Attachments: Add files only through the system file picker and remove an attachment from its related stay when it is no longer needed.
- Encrypted backup: Start an encrypted backup from the app, choose a strong password, and keep that password available. A forgotten backup password cannot be recovered.
- Restore purchase: Use the restore control in the app while signed in to the Apple Account that made the eligible purchase.
Before you email
Please include the app version, your iPhone model, iOS version, and a non-sensitive description of what happened. Do not email passports, exact itineraries, attachment files, or passwords unless necessary.
Purchase and billing help
Apple handles StoreKit purchase processing, billing, transaction history, and eligible refunds. For Apple purchase history or a refund request, visit reportaproblem.apple.com.