Official product support
WorkProofCam Support
Get help with WorkProofCam: Photo Report, a job-site proof camera and PDF report app for iPhone.
Email WorkProofCam supportWhat to include in your support email
- Your iPhone model and iOS version.
- The WorkProofCam app version shown in iOS Settings or the App Store.
- The action you were taking and what happened.
- A screenshot if it does not expose client, site, photo, location, or other sensitive job information.
Do not email confidential job photos, client information, precise locations, or report files unless they are necessary and you have permission to share them.
Common support topics
- Camera permission: Review WorkProofCam camera access in iOS Settings.
- Location permission: Location is optional; photos can be captured without GPS metadata.
- Local job records: Jobs and proof photos are designed to remain on the device until you delete them or remove the app, subject to iOS backup behavior.
- PDF export: Review the job content, generate the report, then choose a destination in the iOS share sheet.
- Pro purchase restore: Use the restore control in WorkProofCam while signed in to the Apple Account used for the purchase.
- Privacy and diagnostics: Job content stays separate from the Firebase technical analytics and crash diagnostics described in the privacy policy.
Purchases, refunds, and billing
Apple processes WorkProofCam in-app purchases, billing, transaction history, and eligible refund requests. Developers cannot directly change an Apple transaction.
For Apple purchase history or a refund request, visit reportaproblem.apple.com. If WorkProofCam does not recognize an eligible purchase after restore, email support with the app version and the non-sensitive details of the issue.